Bay Area Water Heaters

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Terms of Service

Last updated: January 21, 2025

1. Agreement to Terms

By accessing or using the services of Bay Area Water Heaters (“BAWH,” “we,” “our,” or “us”), including our website (bayareawaterheaters.com), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

BAWH provides water heater installation, repair, and maintenance services in the Bay Area, including:

  • Emergency water heater service
  • Water heater installation and replacement
  • Repair and maintenance services
  • Tankless water heater solutions
  • Consultation and assessment services

3. Service Area

We provide services throughout the Bay Area, including:

  • Peninsula
  • South Bay
  • East Bay

 

Service availability may vary by location and service type. Additional travel charges may apply for locations outside our primary service area.

4. Scheduling and Appointments

4.1 Emergency Service

  • We offer 24/7 emergency service
  • Response time goal is within 2 hours
  • Priority scheduling for emergency situations

 

4.2 Standard Service

  • Appointments are scheduled based on availability
  • We strive to accommodate preferred appointment times
  • 24-hour notice required for cancellation

 

4.3 Cancellation Policy

  • 24-hour notice required for standard service cancellation
  • Late cancellations may incur a fee
  • Emergency service cancellations must be made as soon as possible

5. Pricing and Payment

5.1 Service Rates

  • Standard service rates apply during regular business hours
  • Additional charges apply for after-hours emergency service
  • Travel fees may apply for locations outside our primary service area
  • Price matching available with valid competitor quotes

 

5.2 Estimates

  • Free diagnostic assessment provided
  • Written estimates provided before work begins
  • Additional costs will be communicated and approved before work proceeds

 

5.3 Payment Terms

  • Payment due upon service completion
  • We accept major credit cards, cash, and approved financing
  • Late payment fees may apply

6. Warranties and Guarantees

6.1 Service Warranty

  • Labor warranty on all installations and repairs
  • Manufacturer warranties on all equipment
  • Satisfaction guarantee on all services

 

6.2 Limitations

  • Warranty void if equipment is modified by others
  • Warranty does not cover damage from misuse or abuse
  • Warranty does not cover normal wear and tear

7. Customer Responsibilities

7.1 Access and Safety

  • Provide safe access to work areas
  • Ensure property safety
  • Notify us of any potential hazards
  • Secure pets during service visits

 

7.2 Information Accuracy

  • Provide accurate service location information
  • Disclose relevant system information
  • Report problems accurately
  • Update contact information as needed

8. Liability and Insurance

8.1 Insurance Coverage

  • We maintain comprehensive business insurance
  • Worker’s compensation coverage for all employees
  • General liability insurance
  • Professional liability coverage

 

8.2 Limitation of Liability

  • Liability limited to service cost unless otherwise required by law
  • Not responsible for pre-existing conditions
  • Not liable for consequential damages
  • Force majeure clause applies

9. Communication and Privacy

9.1 Customer Communication

  • We may contact you regarding services via:
    • Phone
    • Email
    • Text message
    • Physical mail

 

9.2 Privacy Protection

  • Customer information protected per Privacy Policy
  • Service history maintained confidentially
  • Information shared only as needed for service

10. Equipment and Parts

10.1 Quality Standards

  • Use of professional-grade equipment and parts
  • New equipment meets or exceeds industry standards
  • Parts warranty as provided by manufacturers

 

10.2 Ownership

  • New equipment ownership transfers upon full payment
  • Removed equipment disposed of unless otherwise arranged
  • Warranty documentation provided for new installations

11. Service Standards

11.1 Professional Conduct

  • Licensed and certified technicians
  • Employee technicians (no subcontractors)
  • Professional appearance and conduct
  • Clean work area upon completion

 

11.2 Quality Assurance

  • Post-service inspection
  • Customer satisfaction verification
  • Follow-up as needed
  • Issue resolution process

12. Special Circumstances

12.1 Emergency Situations

  • Priority response for emergency service
  • Safety-first approach
  • Emergency protocols followed
  • Coordination with other services as needed

 

12.2 Code Compliance

  • All work meets local codes
  • Permits obtained as required
  • Safety standards maintained
  • Compliance documentation provided

13. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with the “Last Updated” date. Continued use of our services constitutes acceptance of modified terms.

14. Governing Law

These terms are governed by California law. Any disputes shall be resolved in San Mateo County, California.

15. Contact Information

For questions about these Terms:

Bay Area Water Heaters
(650) 597-2332 
chris@bayareawaterheaters.com

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and BAWH regarding our services and supersede any prior agreements.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.